Family Circle support

Need a hand with a new device, a call, or a privacy request? Email familycircle@vedranv.com.

Connect the family

The Family Manager creates an invitation. On the new device, open Family Circle and scan the invitation QR code. The Manager then approves the request.

Make a call

Allow camera and microphone access when you want to join a family call. If an iPhone call does not connect, open Family Circle first and check that it is connected.

Use Remote Help

The person receiving help must approve each request. On Android, screen sharing also uses Android’s own permission prompt. Optional remote taps are available only during that approved session.

Staying in control

Remote Help can be stopped at any time. Leaving a family stops future access from that device. A Family Manager can also remove a device or retire a family.

Privacy or deletion help

For privacy assistance, contact us at familycircle@vedranv.com and include the device and family details you want help with. Removing a device prevents future access, but cannot remotely erase copies already stored on another approved family device.